FAQs
General Questions
What services does Optic-Kleer® AutoGlass provide?
We specialize in:
- Windshield repair
- Windshield replacement
- ADAS calibration
- Door glass replacement
- Back glass replacement
- Quarter glass replacement
- Vent glass replacement
- Sunroof replacement
- Panoramic roof replacement
- Power window regulator replacement
- Headlight restoration
If you’re unsure which service you need, our team is happy to inspect your vehicle and recommend the safest solution.
Do you offer mobile service?
Yes. We offer convenient mobile service throughout our service areas. Our technicians can often complete your service at your home, workplace, or another convenient location.
How do I get a quote?
Getting a quote is easy. Simply request a quote online or contact your local Optic-Kleer® AutoGlass location by phone. We’ll provide an accurate estimate based on your vehicle information and the service you need.
Do I need an appointment?
Appointments are recommended to ensure we have the correct glass and materials ready for your vehicle. Depending on availability, many locations can also accommodate same-day service.
What information do I need when requesting a quote or scheduling service?
Please have your vehicle’s year, make, model, and VIN (if available). If you’re using insurance, having your insurance company and policy information available will help us verify your coverage and simplify the claims process
Windshield Repair
Can my windshield be repaired instead of replaced?
Many rock chips and small cracks can be repaired if they haven’t spread and are not located in certain critical areas. Our technicians will inspect the damage and recommend the safest solution.
How long does a windshield repair take?
Most windshield repairs are completed in approximately 20 minutes.
Will I still see the chip after it's repaired?
Repairs restore the structural integrity of the glass and significantly improve the appearance of the damage. While the chip is much less noticeable, a small blemish may still remain.
Is it safe to drive with a rock chip?
A small chip can quickly become a larger crack due to temperature changes, road vibrations, or everyday driving. Repairing it early is often the safest and most cost-effective option.
Can every rock chip be repaired?
No. The size, location, depth, and condition of the damage determine whether a repair is possible. We’ll inspect the damage and recommend the safest solution.
Windshield Replacement
How long does a windshield replacement take?
Most windshield replacements take approximately 60 to 90 minutes.
What type of glass do you use?
We use high-quality replacement glass that meets or exceeds industry safety standards.
Is your work guaranteed?
Yes. We back our windshield replacements with a lifetime installation guarantee for as long as you own or lease your vehicle.
Do you offer a rock chip warranty?
Yes. Every windshield replacement includes our complimentary rock chip warranty, making eligible future rock chip repairs free while you own or lease your vehicle.
Will my new windshield look like the original?
Yes. Our replacement windshields are designed to restore your vehicle’s appearance, safety, and functionality.
ADAS Calibration
What is ADAS calibration?
Advanced Driver Assistance Systems (ADAS) use cameras and sensors to operate features such as lane departure warning, adaptive cruise control, forward collision warning, and automatic emergency braking. Many vehicles require calibration after a windshield replacement.
Does every vehicle require calibration?
No. Calibration requirements vary by manufacturer and vehicle equipment. We’ll verify your vehicle’s requirements before performing your service.
How long does ADAS calibration take?
Most calibrations take between 30 minutes and 2 hours depending on the vehicle manufacturer’s procedures.
Why is calibration important?
Proper calibration helps ensure your vehicle’s safety systems perform as designed.
Insurance
Will my insurance cover windshield replacement?
Many comprehensive insurance policies include glass coverage. Coverage varies by policy, and we’ll gladly help verify your benefits.
Will you file the insurance claim for me?
Yes. We work with many insurance companies and can assist throughout the claims process.
Will I have to pay a deductible?
That depends on your insurance policy. We’ll help determine your coverage before beginning work.
Can I choose Optic-Kleer® AutoGlass even if my insurance company recommends another shop?
Yes. You have the right to choose the auto glass company you trust.
Payments
What payment methods do you accept?
All locations accept major credit cards, debit cards, and other common payment methods.
Do you offer financing?
Optic-Kleer® AutoGlass locations offer Klarna, allowing qualified customers to split their purchase into manageable payments.
Do you offer free estimates?
Yes. We provide free, no-obligation quotes for all of our services.
Other Auto Glass Services
Can you replace my door glass?
Yes. We replace side door glass, back glass, quarter glass, and vent glass for most vehicle makes and models.
My power window won't go up. Can you fix it?
Yes. We diagnose and replace faulty window regulators and related components.
Do you restore cloudy headlights?
Yes. Our headlight restoration service improves visibility, appearance, and nighttime driving safety.
Scheduling
How quickly can I get an appointment?
Many locations offer same-day or next-day appointments, depending on glass availability.
What if I don't know exactly what glass is damaged?
No problem. Our team can identify the damaged glass and recommend the correct repair or replacement.
What if I need to reschedule?
Simply contact your local Optic-Kleer® AutoGlass location, and we’ll be happy to find another appointment time that works for you.
Scheduling
If you don’t see your question here, we’re happy to help. Contact your local Optic-Kleer® AutoGlass location to speak with one of our knowledgeable team members, request a free quote, or schedule your service today.